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Salesforce rides the wave of generative AI for CRM with Einstein GPT Find Out More


Einstein GPT has entered the Salesforce chat in a closed pilot phase and we are really fired up about it and how it will evolve for customers and partners. Find out why below. 

A first look at Einstein GPT

Salesforce Einstein GPT is the world’s first generative AI for CRM that creates personalized content across all Salesforce clouds making employees more productive and customers more satisfied. 

How does it do this?

Einstein GPT will combine Salesforce’s proprietary artificial intelligence models with generative AI technology (OpenAI’s advanced AI models) from a partner ecosystem and real-time data from the Salesforce Data Cloud.  

It supports public and private AI models created for CRM that manage reliable data from your customers and team every day. 

This technology delivers AI-created content across sales, service, marketing, commerce and IT interactions, enabling you to: 

☁️Deliver more personalized experiences.

☁️Tailor customer interactions to their true needs.

☁️Work faster with the help of the tool.

☁️Increase your team’s productivity with sales, service, marketing and commerce information integrated into your workflow. 

☁️Innovate and get the most out of the tool without coding, because Einstein GPT can be used with a few clicks. 

☁️Create new customer experiences with smart, low-code, easy-to-use tools. 

☁️Create personalized predictions and recommendations without the need for a data scientist.

☁️Generate powerful business process automation.

And the promise continues…

🏆With Einstein GPT: 

  • Your sales team can generate emails to send to customers and prospects, schedule meetings and prepare for the next interaction.   
  • Your customer service team can generate targeted responses faster to answer customer questions, as well as generate knowledge articles from past case notes. 
  • Your marketing team can generate dynamic content for effective campaigns based on the analysis of your CRM data to engage customers and prospects through different media such as email, mobile apps, web and advertising.
  • And even your developers’ team can auto-generate code and low-code features using an AI chat wizard to generate code and ask questions for languages like Apex.
Image: Bloomberg | Getty Images

Salesforce Einstein GPT Integrations

Works in combination with Data Cloud integrated into all Salesforce clouds. It also works with Tableau, MuleSoft, and Slack and will be launched soon with OpenAI, the artificial intelligence company that revolutionized the internet in 2023. 

Einstein GPT is an incredible win-win strategy, ask your Salesforce administrator or official partner how to access this new artificial intelligence tool to accelerate your digital transformation process with the world’s first generative AI for CRM.