More and more technology and business leaders are increasing their effort to improve efficiencies and streamline workflows within their operations. CEOs and CIOs also need to increase their revenue, while providing better service quality at each step to keep customers satisfied. This is why so many companies today are turning towards enterprise software for business automation like ServiceNow. Business automation is considered to be one the best solutions for companies like yours to improve productivity, decrease costs, and better efficiencies, all in one-go. ServiceNow is a leading cloud giant and an industry leader that provides businesses with an integrated and connected set of applications that allow you to improve various aspects of your organizational workflows and operations.
One of the biggest benefits of your company adopting ServiceNow is its integration capabilities. Integration is one of the key areas that aids in business automation. How can you get even more from your ServiceNow software? Here, we list 5 ways how ServiceNow benefits your business success.
1. Better Integration
Multiple automation tools can streamline specific tasks for you like ticketing and invoice tracking. However, even if you invest in many different systems to automate various departments within your business, many times gaps in service remain as the information between these systems cannot be freely exchanged. ServiceNow is different in that, it uses the same core platform behind ServiceNow ITSM and extends its functionalities to other business functions. ServiceNow provides a single point of contact like HR service delivery and customer service management.
2. High ROI
Whenever you invest in a new software, your goal is always to see the highest possible ROI. As such, you don’t want a buggy or glitch-ridden software. ServiceNow is a global cloud computing giant that uses a unified singular system to manage your IT and business processes. You get regular updates, best-in-class performance analytics, and through a world-class partner network of technology partners also get rapid implementations and all customization and upgrade help. All of these help you get the fastest ROI.
3. Provide Better Quality Service
ServiceNow provides you complete visibility over all your operations and gives you options to create personalized reports. Due to a single point of contact with ServiceNow service management, everyone on the system is forced to submit a request the same way and wait for results. This gives a chance for the workflow automation system to take over and translates problems for faster resolution. Thereby, resulting in better customer service and happier internal staff.
4. Improve Productivity
With service management software like ServiceNow, your employees do not spend valuable time wasted on waiting for approvals and responses. ServiceNow can automate tasks to understand, notify the correct personnel and sometimes even fix the problems before they can harm your customers. Through workflow automation, ServiceNow can negate wait times and interruptions.
5. Consolidate Processes
ServiceNow ITSM helps you consolidate processes using the Now platform. Performance analytics offer insights that promote action. ServiceNow service management also helps you eliminate redundant processes for maximum efficiency.