Data deletion

How to request deletion

• Write to info@championsys.com with the subject “Data deletion”, preferably from the email address linked to your data.
• Tell us which data you want deleted: for example, your email and enquiries, your account in a product or your WhatsApp conversations. For WhatsApp, include the phone number you wrote from and the name of the company you talked to.
• If needed, we will ask you to prove your identity, so we never delete someone else’s data.

If you messaged a company on WhatsApp

The WhatsApp conversations a company handles with Championsys CRM belong to that company. You can ask it directly for their deletion, or write to us: we forward your request to the company and help it carry it out.

If you only want to stop receiving messages, send STOP, BAJA, CANCELAR or UNSUBSCRIBE as the only text of a message. That records your opt-out but does not delete earlier messages: to delete them, follow the steps on this page.

Deleting the chat in your WhatsApp app only removes the copy on your phone, not the one the company keeps.

If you use Championsys CRM

Users can delete records in the CRM according to their account permissions. To close the account and delete its data, the company can write to crm-support@championsys.com.

If someone asks your company to delete their data, you can do it in the CRM or ask us for help at the same address.

What we delete

• Your contact details and the enquiries you sent us.
• Your WhatsApp conversations and messages stored in Championsys CRM, when you or the company responsible ask for it.
• The records with your data in product accounts, following the instructions of the company responsible for that account.

What we may keep

• What the law requires us to keep (for example, billing) or what is needed to exercise or defend legal claims (section 16(5) of Argentine Law 25.326).
• The record of your WhatsApp opt-out, so the company does not message you again without your consent.
• Backups, which are deleted automatically when their retention period of up to 14 weeks ends.

Timing and confirmation

For data that Championsys controls, we answer deletion requests within 5 business days of receiving them, as section 16 of Law 25.326 requires, and we confirm by email once the deletion is done. If some data cannot be deleted, we explain why.

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